Privacy Policy

Information We Collect

We may collect information that you submit through Quick Quote, RFQ Basket, Add This Model to RFQ, technical support forms, Upload Product List, contact forms and file attachment fields.

This may include:

• Name, company and country
• Email address and phone or WhatsApp number
• Your message, requirement or technical support question
• Product family, model, SKU, quantity and related product information
• Excel files, PDFs, images, drawings or other files you choose to upload
• Basic website usage and technical information generated when the website is accessed, including information associated with cookies where these are used

How We Use Your Information

We use submitted information to review and respond to enquiries, prepare quotations, provide technical support, recommend relevant products and identify suitable product or SKU options.

We may also use the information to communicate about your request, process uploaded product lists and supporting files, maintain related business records, and operate or improve the website and its enquiry process.

Files You Upload

Files you upload are used only to handle your request, such as reviewing a product list, drawing, specification, image or other technical requirement for quotation or support.

Please avoid including personal or confidential information that is not needed for us to process your request.

Cookies & Analytics

The website may use cookies or similar technologies for basic website operation and, where enabled, basic website analytics. The specific tools in use may change with the website configuration, so this policy does not name an analytics or cookie provider that has not been confirmed.

You can control cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

How We Share Information

We do not sell customer personal information to advertisers.

When necessary to handle a request or operate the website, we may share only the information needed with relevant service providers that support functions such as website hosting, communications or file handling. We do not name specific providers here because the current service list has not been confirmed.

Data Retention

We retain information only for as long as reasonably needed to handle the request, maintain relevant business records, resolve follow-up questions, and meet applicable operational or legal requirements.

Retention may vary depending on the nature of the request and the information involved. A fixed retention period is not stated because it has not been confirmed.

Your Choices / Rights

You may contact us to request access to, correction of or deletion of personal information you have submitted. We will review the request based on the information we hold and the requirements that apply to it.

We may need enough information to identify the relevant enquiry, quotation or correspondence before we can respond.